We are happy to accept returns on stock items that are not personalized. Our return policy is 90 days from purchase. Unfortunately, we cannot give refunds on personalized items. However, if there was a mistake made by HoukWalker Originals, we will refund or send corrected item. If the mistake was from the buyer, we can replace at buyers expense. Refunded amount is the amount paid. If the product was purchased during a sale, then the sale price is amount refunded, not the full price. Once you have approved of a custom design, you can not cancel the order. If the item was damaged during shipping, an insurance claim will be filed against shipping company.